Return and refund policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has already been paid for and you need to modify or cancel it, please contact us within 12 hours.

Refunds

Your satisfaction is our number one priority. We want you to buy with confidence. That’s why we’re proud to offer an absolute satisfaction guarantee, ensuring that you’ll receive your item on time and exactly as described.

Our top priority is to make you happy, so everyone who buys from uanducollection.com receives the following guarantees:

• Full refund if you don’t receive your order.
• Full refund if your order does not arrive within the guaranteed timeframe (45 business days excluding the 2-5 business days for processing).
• Full or partial refund if the item is not as described;

A full refund is not available under the following circumstances:

Your order is not arriving due to factors within your control (for example, providing the incorrect shipping address).
Your order is not arriving due to exceptional circumstances beyond our control (e.g., it has not been approved by customs, delayed by a natural disaster).
All our products are backed by a 60-day money-back guarantee. Sólo tiene que enviarnos un mensaje en la página de Contacto o ponerse en contacto con nosotros en atencion@caramelocorazon.com y le devolveremos el precio de la compra.

Easy Returns
All our products are backed by a 60-day money-back guarantee. You just have to contact us and we will refund the purchase amount.

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or a refund. No questions. You just have to return it to your care.

Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!

Please do not return your purchase to us unless we authorize you to do so.